out of 5 stars
By Paul H. on April 28, 2017
Algonac, MI | Parts and Accessories Department
Ordered 3 sets of brake pads for my bike on Thursday, paid for them and delivery expected Monday, Daelyn in Parts is a keeper. Called her back and placed an order for tires and paid for them, again expected in Monday. Dropped my wheels off Monday morning and picked up brake pads. Wrong front tire sent but replacement coming overnight! It didn't, called left voice mail for Parts Mgr, called back an hour later to get a subordinate, Brian, who stated my problem had just been passed off to him and he would see this was handled, didn't happen. Tire showed up 4 days later and neither Parts nor Service Mgr's would speak to me, shameful to get that kind of song and dance. Would never treat a customer like that and don't accept being treated like that!